The Application Lead manages and enhances a suite of core enterprise systems, including Dynamics CRM, Finance & Operations (F&O), Advantage, SharePoint, and OneDrive.
The role ensures these platforms are stable, secure, and aligned to organisational standards. It also leads application governance and drives continuous improvement using modern Microsoft technologies.
Key Responsibilities
* Own the administration, performance, and stability of core applications (Dynamics CRM, F&O, Advantage, SharePoint, OneDrive)
* Provide senior support for complex or cross-platform issues
* Drive continuous improvement to enhance system functionality, efficiency, and user experience
* Lead governance forums (e.g. architecture and change boards), ensuring changes are controlled and aligned to standards
* Define and enforce application configuration and governance standards
* Manage and oversee the application change process
* Escalate risks, exceptions, or out-of-scope changes where required
* Ensure security, compliance, and data governance are embedded across all platforms
* Evaluate and recommend new technologies (e.g. Power Platform, Fabric, Microsoft Graph, Azure)
* Provide technical leadership to application support and engineering teams
Decision Making
* Responsible for day-to-day configuration, support prioritisation, and adherence to standards
* Chairs governance forums where decisions are made collectively
* Escalates complex or out-of-scope decisions to senior IT leadership
Team Management
Manages a technical team including:
* Learning Technology Coordinator
Skills & Experience
Skills
* Strong expertise across enterprise applications and Microsoft platforms
* Good understanding of security, access control, and data governance
* Experience working across low-code (Power Platform) and pro-code solutions
* Strong communication skills for technical and non-technical audiences
* Structured, governance-led approach
Experience
* Hands-on experience with Dynamics CRM, finance systems, and collaboration platforms
* Strong knowledge of Power Platform, Microsoft Fabric, and Microsoft Graph
* Good understanding of Azure services in an enterprise environment
* Experience working within architecture and change governance frameworks
* Experience leading or coordinating technical teams
Problem Solving
* Works independently on complex, cross-platform challenges
* Balances technical, business, security, and governance considerations
* Escalation is typically limited to strategic or high-impact decisions
Stakeholder Engagement
* Works closely with internal teams across IT, Security, Data, Finance, and Product functions
* Provides technical guidance and influences outcomes through governance forums
* Engages with vendors, partners, and auditors where required
This is a hybrid working role looking at 3 times a week in their office at Haymarket, Edinburgh.
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