Description
We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.
This role has a starting salary of £47,142 per annum, based on a 36-hour working week.
We have a vacancy for a full time permanent Assessment and Income Manager to join our Financial Assessment and Income team.
The team is located in various settings across the County. Your preferred location can be discussed at interview. The role is open to hybrid working, meaning you would be required to work in the office at least 2 days a week. There will be the expectation to facilitate training sessions and workshops across the county as required.
Our Offer to You
1. 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
2. Option to buy up to 10 days of additional annual leave
3. A generous local government salary related pension
4. Up to 5 days of carer's leave and 2 paid volunteering days per year
5. Paternity, adoption and dependents leave
6. An Employee Assistance Programme (EAP) to support health and wellbeing
7. Learning and development hub where you can access a wealth of resources
8. Wellbeing and lifestyle discounts including gym, travel, and shopping
9. A chance to make a real difference to the lives of our residents.
About the Team
We are a dynamic team, committed to ensuring our customers are fully informed in relation to charging for Adult Social Care, welfare benefit entitlement and are supported with making payment for care services.
We embrace supportive technology to work inclusively and continuously improve customer engagement and deliver positive outcomes.
About the Role
We are looking for an ambitious and innovative manager to lead a high performing team responsible for financial assessments, welfare benefits advice and the collection of care charges from the recipients of Adult Social Care services.
You'll be at the forefront of developing and managing your team's performance, ensuring the delivery of service standards and compliance with legislation.
By prioritising daily challenges and maintaining a focus on delivering outstanding customer service, you will help to provide consistent, high-quality information regarding financial assessments and charging matters.
Your role will also involve promoting innovation and embedding new ways of working to enhance service quality and responsiveness to customer needs. Collaborating closely with colleagues in Adult Social Care and external partners, you'll ensure a seamless, positive experience for all clients.
Shortlist Criteria
In order to be considered for shortlisting, your application will clearly evidence the following skills and that you align with our :
10. A broad knowledge of Care Act charging legislation
11. Effective people and performance management skills, with the ability to inspire and motivate a team
12. Ability to adapt at pace, with a mindset of responding constructively to challenges and finding solutions
13. Ability to develop effective partnership relationships
14. Exceptional organisational skills with a high-level of attention to detail.
Before submitting your application, we recommend you read the job description & Our to get an insight into working at Surrey.
Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Natalie Gaynor-Turner or Kavey Ang by email or on MS Teams.
The job advert closes at 23:59 on 09/11/2025 with interviews to follow.
Local Government Reorganisation
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Please see more information here:
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
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