Overview
Are you an IT Support Engineer in need of a new challenge? Would you like to resolve complex 2nd line technical issues across desktop, infrastructure, cloud service and contribute to new IT projects in a company that is modernising its IT infrastructure & IT Services?
Our client is expanding its IT team as it modernises its Infrastructure / desktop environment. It’s created this additional role that’s circa 70% 2nd line support and 30% projects as it expands IT Support into its European offices. Technically, it’s Microsoft Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, Azure, networking (DNS, DHCP, VPN, firewalls), endpoint management tools (e.g., Intune, SCCM) in and ITIL environment.
You’ll provide 2nd line support and maintain the infrastructure environment of issues across desktop, servers, networks, cloud platforms (Microsoft 365, Azure), and end-user devices, address severe issues / outages while communicating progress to business leaders, deploy new software, and significantly improve documentation. You’ll enjoy investigating, troubleshooting and resolving problems.
You can help shape the IT landscape for our client too. There are many new projects you can contribute to such as the implementation of a new ITSM tool, support the move to ITIL where KPIs, SLAs, change management are being introduced, improvement of the service catalogue, system upgrades, migrations and deployments.
About You
To be considered you need experience of:
* 2nd line or Senior IT Support Engineer with Windows Server, Active Directory, Group Policy, Exchange Online, Microsoft 365, and Azure.
* ITIL - Delivering IT services / support to ITIL best practices with SLAs and KPIs
* Change management processes for infrastructure changes
* Investigating, troubleshooting and problem-solving of 2nd line desktop & infrastructure technical challenges
* Excellent communication skills to liaise with colleagues across the company at all levels
Location: HYBRID working from EVESHAM office in Worcestershire – 3 days office / 2 days from home.
Genium Selection is acting as a Recruitment Business in relation to this vacancy.
Genium Selection, established in 2003 and REC member.
Personal, tailored, and targeted, our approach to recruitment aligns talented IT professionals with business so both can thrive. Talk to us about your ambitions. www.genium.biz
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Media
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Location notes: Worcester, Redditch, Tewkesbury, Leamington Spa, Warwickshire, Worcestershire areas are mentioned with posting times.
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