We are searching for a customer focussed, dynamic, well organised, confident, and technically minded Product Service Manager to lead the newly structured Service and Product Quality Control department.
The department is made up of two departments: Service and Repair and Product quality control.
The Role:
Whilst you will oversee the wider team, your day-to-day role will be based in our recently refurbished, high specification Service lab where no two days will be the same.
Processing returns and repairs, corresponding with customers to resolve problems, liaising with internal departments, conducting rolling stocktakes whilst following health and safety guidelines is what a typical busy day looks like for the team.
In your role as Manager, you will also be responsible for employee wellbeing, supervising daily tasks, authorising holidays through the digital system, training, and continuous development of your team.
Reporting and inventory management, whilst working within/towards department set KPIs with also be included in this role.
The Person:
· Excellent communication skills with both customers and in house personnel.
· Ability to engage confidently with customers to provide a first-class service.
· Previous experience working as a mechanic or mechanical /electrical service engineer would be an advantage.
· Experience of testing and repairing electrical and mechanical components.
· Supervisory/Managerial experience preferred.
· Team player with a flexible attitude and ability to work on your own initiative.
· Ability to adapt and accommodate changing workloads and deadlines.
· A knowledge of SAP B1 would be an advantage but is not essential.
· Proficient in Excel and Word – a confident computer user.
The ideal candidate will come from a tool or automotive. However, we highly value enthusiasm, drive and positivity and would therefore welcome applications from candidates with experience in other sectors with those important transferable skills.
All Applications should be sent to, including your CV and covering letter.
HR Manager
The Tool Connection Limited
Kineton Road
Southam
Warwickshire
CV47 0DR
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