Job Description As Customer Support Coordinator you serve as the primary liaison between customers, engineering team and the aftermarket department to ensure timely resolution of technical issues, efficient coordination of service activities and a high level of customer satisfaction. You are responsible for managing customer queries, processing warranty claims, coordinating service visits and ensuring customer satisfaction through timely and effective support. Reception duties are also part of this role Duties/Responsibilities Serve as the first point of contact for customer enquiries relating to aftermarket technical support, warranty claims, service and quality issues. Manage and document customer cases, ensuring clear communication and timely follow up. Maintain accurate records of communications, service issues and resolutions. Monitor service KPIs (response times, resolution times, customer satisfaction) and escalate delays or issues, as necessary. Process and manage warranty and service claims in line with company policies and procedures. Schedule and coordinate service engineers for site visits and repairs. Support by providing quotes, processing orders and ensuring timely delivery of parts. Handle customer feedback, including complaints and escalate where necessary. Collaborate with supply chain to ensure prompt delivery of replacement components when needed. Assist in compiling customer feedback and field data to support continuous improvement initiatives. Reception duties to include the management of calls, welcoming visitors and any other duties as may be reasonably required in accordance with the assigned role Skills Required Essential Proven experience in a customer service, sales support, or aftermarket role. Excellent communication and interpersonal skills, both written and verbal. Strong organisational and time management skills. High attention to detail and accuracy. Proficient in Microsoft Office (Word, Excel, Outlook) Ability to work independently and as part of a team. A proactive approach to problem solving Desirable Experience in a manufacturing or engineering environment. Working knowledge of Infor or service management systems. Understanding of warranty or service agreements. Ability to co-ordinate and execute projects and events Skills: Customer Service Communication Organised High attention to detail Microsoft Office Ability to work in a team Benefits: Paid Holidays Parking Pension Fund