Posted: 8 June
The role
Mercier Consultancy MD is excited to offer opportunities for Italian Speaking Customer Support Representatives in Sofia. If you are fluent in Italian and have a passion for helping customers, we want you on our team! In this role, you will provide vital support to our Italian-speaking clients, ensuring their questions and concerns are addressed promptly and effectively, all while contributing to a positive customer experience.
Key Responsibilities
- Provide excellent customer service to Italian-speaking clients through various communication channels including phone, email, and chat.
- Address inquiries related to our products and services, ensuring comprehensive and accurate responses.
- Resolve customer issues and complaints efficiently, ensuring a high level of customer satisfaction.
- Document all customer interactions and maintain accurate records of inquiries and resolutions.
- Collaborate with internal teams to improve service delivery and customer experience.
- Stay informed about product knowledge and any updates to best assist customers.
- Fluent in Italian (both written and spoken); English language skills are advantageous.
- Experience in customer service is preferred but not mandatory.
- Strong communication skills and a customer-focused mindset.
- Ability to multitask effectively in a fast-paced environment.
- Familiarity with customer support software is a plus.
- A positive attitude and eagerness to learn.
- Attention to detail and excellent organizational skills.
- Competitive Monthly Salary
- Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
