WHOLESALE CUSTOMER SERVICE EXECUTIVE FOR for Reebok.
Our client, REEBOK, a global sportswear brand, is seeking a Wholesale Customer Service Executive to join their high-performing commercial operations team.
This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service to wholesale customers across key markets. You’ll work closely with sales, logistics, and warehouse teams to ensure seamless order processing, delivery accuracy, and exceptional client communication.
The position requires a proactive mindset, attention to detail, and strong cross-functional collaboration skills — with the ability to manage multiple customer touchpoints, support fulfilment planning, and problem-solve quickly and efficiently.
Order Entry and Accuracy
~ Support the allocation of customer orders in line with stock availability and business priorities.
Maintain clear and proactive communication with the warehouse to ensure timely order processing, packing, and shipment preparation.
Performance Monitoring and Continuous Improvement
Assist in tracking key performance indicators such as order fulfilment rates, on-time delivery, and customer satisfaction levels.
Identify recurring issues and contribute to process improvement initiatives aimed at enhancing the overall customer experience.
3 years of experience in customer service, sales admin, or wholesale support—within the fashion, retail, or lifestyle sector.
Previous exposure to international B2B customer accounts, working with sales, warehouse, or logistics teams.
Confident working with systems such as SAP, Magento, NUORDER, Shopify, or similar order/inventory tools.
Skilled in Microsoft Excel, data entry, and communication via email/CRM.
Comfortable updating product info and assets in customer portals.
Personal Qualities
Excellent Salary + bonus and other perks.