Weddings Planner (Maternity Leave Cover), Hybrid Role, Based in Central London
Role Purpose
The Weddings Planner is responsible for overseeing all pre-travel planning for wedding bookings. This detail-oriented role serves as the primary liaison, ensuring accurate and consistent planning information is prepared and shared with resort teams for seamless execution.
Key Responsibilities will include
* Conduct wedding planning sessions – new and follow up – for all wedding bookings assigned – as per date and time in calendar
* Ensure all the relevant information relating to the planning of a wedding is reviewed in all wedding planning sessions
* Exercise the utmost customer service when dealing with all wedding bookings to ensure favorable reviews for online surveys and social media
* Be responsible for all aspects of wedding bookings assigned – documentation reviews, décor and design planning, applicability to current promotions, adherence to all company guidelines and standards relating to weddings, collection of payments by stipulated due date, and finalization of all timely and accurate information to be sent to the resorts for wedding execution
* Ensure all necessary information is updated in the wedding bookings as reference
* Respond to email queries throughout the day with consideration that all correspondences from clients must be responded to within 24-48 hours
About you
* An excellent phone manner and enthusiastic attitude is essential
* Strong organisational and time-management skills are required with the ability to work under pressure using initiative
* Excellent customer service skills with a background of Travel Sales
* Experience in the use of Microsoft Word, Excel and PowerPoint is an advantage
* A consistently high standard of attention to detail in all aspects of the role is essential
* Flexible and adaptable approach to work
* Experience in a similar role required
Like the sound of the role, interested to learn more and work for a highly respected brand? Apply Now or send your CV and Cover Letter to hr@sandals.co.uk
All applicants must have the right to work in the UK
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