Office Manager
Surrey RH1
Pay rate: per hour based on a £29k annual salary
Compliance required: Right to Work, Basic DBS, CV, Driving Licence, DVLA Check
Role Overview:
1. To manage the smooth running of the office, administration and operations of the cleaning business.
2. Administrative tasks as required including letters to customers, newsletters, maintenance of customer database, returns to ServiceMaster, post and emails.
3. Customer Service – answering telephone calls from existing customers in a professional and courteous manner and dealing with their schedule changes, complaints and enquiries
4. Sales – answering telephone calls from potential customers in a professional and courteous manner and booking quote appointments or timed cleans as appropriate.
5. GDPR – security of customer and staff data to be paramount and IT security procedures to be followed.
6. Purchasing – order stock and check it on delivery, order stationery and computer supplies as required.
HR resource management:
7. Administration and assistance in recruitment process, staff holiday management, sickness, minor disciplinary matters & staff retention.
8. Manage training delivery for new maids and of ongoing training for staff.
9. Ensure correct records are maintained and deliver basic in office training.
10. Maintain driving licence, MOT & insurance records for staff.
11. Update & maintain BUPA membership records
Job Requirements:
12. Speaking and hearing English clearly in person and on the telephone.
13. Reading English on an average adult level.
14. Writing English clearly.
15. Establishing rapport with customers and employees.
16. Excellent communication skills and good listening skills.
If you feel you are suitable for this role, please click ‘Apply’ and expect a call from us
This role is being advertised by Kenect Recruitment who are acting as an employment business regarding this vacancy.