Shift Schedule
38.75hrs p/w; Sun 09:15 - 17:45; Mon 09:00 - 17:30; Tue 12:15 - 20:45; Wed 09:00 - 17:30; Fri 09:00 - 17:30
About The Role
As a Team Leader at Victoria’s Secret you’ll work alongside a friendly and supportive team who are all connected through their passion for delivering the very best customer experience.
Responsibilities
* Customer Experience – delivering an exceptional customer experience to all customers, from helping them find the perfect product to helping them complete their purchase at the till.
* Brand Bra Experience – providing customers with expert advice on bra fitting, understanding their size and recommending suitable styles.
* Visual Merchandising – owning the merchandising and presentation of products, assisting customers in finding what they need and discovering new items.
* Lead by Example – energising the team, ensuring each shift runs smoothly, maintaining high brand standards and delivering a personalised experience for every customer.
* Store Targets – supporting the management team to achieve key KPIs across the store, focusing on sales growth and profitability.
* Store Standards – maintaining front‑and‑back store standards, managing deliveries, replenishing stock, supporting loss prevention and adhering to health & safety procedures.
* Store Operations – carrying out opening and closing activities, including key holder duties in line with company processes.
* Executing New Initiatives – supporting new product launches, floor set moves and audits, ensuring all team members are ready to complete required tasks.
Qualifications
* Passion for retail – a keen interest in all aspects of retail and a desire to create a unique experience for every customer.
* Customer focus – a keenness to develop customer service skills and product knowledge, and to participate in learning programmes.
* Relationship building – enthusiasm for developing valued relationships with team and customers.
* Collaborative mindset – engaging with purpose, collaborating with and developing your designated team.
* Team player – flexible, supportive and contributing to a positive working environment.
* Multitasking in a fast pace – energy in a busy environment, enthusiastic about change, adept at problem solving and collaborating.
Benefits
* Flexible working schedules tailored to fit both the business and your lifestyle.
* 25% off a wide selection of styles at Victoria’s Secret, Next, Gap in-store.
* Exclusive offers from over 3,500 retailers through Reward Gateway.
* Incentives and competitions with prizes that run all year round.
* Access to free financial, health and wellbeing services, including 24/7 digital GP.
* Learning and development opportunities, as well as on‑the‑job training.
* Core benefits such as pension contributions and life assurance.
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