Improving Together is the shared improvement system for Sandwell & West Birmingham NHS Trust and The Dudley Group NHS Foundation Trust. We're building a strong, visible culture of continuous improvement across our trusts, community services and corporate teams, and we're looking for an enthusiastic Improvement Coach to help make that happen.
In this role, you'll work closely with frontline teams, managers and improvement leaders to support day-to-day improvement work, run workshops, coach staff in core improvement skills and help services use tools such as A3 thinking, 6S, standard work and visual management. You'll play a key part in delivering our NHS IMPACT improvement system by supporting projects, preparing materials, using data for improvement and helping teams test and embed changes that enhance patient and staff experience.
This is a practical, people-focused, on-site role where you'll help organise improvement events, develop capability through training and coaching and contribute to project documentation, benefits, and communications that build engagement with the Improvement System. We're looking for someone proactive, collaborative and passionate about helping staff make meaningful improvements. If you enjoy problem-solving, thrive in busy environments and want to support positive change across the Trust, we'd love to hear from you.
Main duties of the job
As an Improvement Coach, you will support the delivery of the Trust's Improvement System across Sandwell & West Birmingham NHS Trust and The Dudley Group Foundation Trust. Your role will focus on helping front line teams embed continuous improvement into everyday practice by providing hands‑on coaching, training and operational support.
Day to day, you will work closely with clinical and corporate colleagues to plan and deliver improvement activities, support local improvement projects, guide the use of tools such as A3 thinking, root cause analysis and standard work. You will assist with organising and facilitating workshops, improvement events and training sessions, using clear visual materials and documentation.
You will also act as a role model for improvement behaviours, support the communication and engagement plans linked to the Improvement System, and contribute to strengthening a culture of learning, safety, and operational excellence across the Trust.
About us
Sandwell and West Birmingham NHS Trust (SWBT) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWBT to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWBT website to find out more about our ambitions and people plans.
Job responsibilities
Please see attached Job Description and Person Specification for details on the main duties and responsibilities.
Person Specification
Personal Qualities
* Able to teach, coach and engage staff in basic entry level Improvement skills, at all levels, confidently.
* Clinical or operational experience in the NHS
Communication and relationship building
* A confident, pleasant approach, capable of developing and maintaining good working relationships with colleagues, senior leaders, budget holders and other managers, working as part of multidisciplinary teams.
* Knowledge of compassionate and inclusive leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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