Welfare Officer - Vulnerable Customer Support
Making a real difference by supporting vulnerable customers with care, empathy, and expertise.
This is a fantastic opportunity for an experienced Administrator or Customer Support professional to join a thriving, award-winning organisation based in Stone, Staffordshire - a company that I genuinely love recruiting for.
You will be working as part of a well-established, family-led business that truly values its people and promotes a supportive, forward-thinking culture. This is somewhere you will be proud to work, where employee wellbeing, development, and recognition are at the heart of everything they do.
Within the Client Hub, you will play a vital role in supporting vulnerable customers, ensuring each case is handled with sensitivity, fairness, and in line with regulatory requirements. This is a highly rewarding position where your work will have a genuine and positive impact on people's lives.
* £26,230 per annum
* Stone, ST15
* Monday - Friday (hybrid working available - 2 days working from home after probation)
Role
As the Welfare Administrator, you will act as a key point of contact for all welfare-related matters, working closely with Enforcement Agents, clients, and interna...