ABOUT USThom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
THE ROLEThe Assistant Store Manager will be responsible for leading and inspiring a team of talented individuals to provide an exceptional customer experience and utilize entrepreneurial skills to develop and grow the business in partnership with the Store Manager.
Responsible for driving sales in order to reach goals and assist with sales in the boutique at busy timeResponsible for all administrative workOversee the stock: ensuring a smooth inventory, handling of buyback, RTV, pricing the stock etc. Ensuring all creations are shipped in a correct and fully ensured wayTrain and lead the team to provide excellent customer service and high performance in terms of selling ceremonyBe an ambassador of the brand: assist the store manager with all clienteling activities and with the management of high-profile client relations (identify customer’s needs and build long-lasting relationships with all customers)Preparing and writing reports (daily, weekly, monthly) within the given deadline also in a comprehensive manner, e.g Daily report, weekly report, Monthly report, Time Attendance, etc.Maintain the look of the store ensuring it is inviting and welcoming (including all maintenance matters); ensure the full sharing and execution of the corporate strategies and proceduresAnalyze and interpret performance information to support improvement of the teamAnalyze and interpret KPI’s in order to implement actions through them and drive the businessManage staff performance, shifts, duties, holidays and absencesWork with external partners (e.g hotels/concierges) to create business opportunitiesReview and implement systems, processes and procedures to ensure the smooth, safe and efficient running of the store
SKILLS5+ years of experience as a Retail leaderLuxury Fashion/Retail industry experience.Experience in a concession in Harrods is a plus.An entrepreneur with the ability to drive results; adaptable, problem solver, and strategicWell connected with strong interpersonal and relationship building skillsElevated customer service skills; a true fashion expert with a passion for salesStrong in talent development and leadershipExceptional verbal and written communication skills
WHAT WE OFFER YOUHighly competitive payComprehensive benefits package and company uniformEmployee DiscountsDiverse and inclusive working environmentCareer progression and development programs