BDS are currently looking to recruit a Complaints Coordinator to work with a well-known housing association. Ealing and Pitsea
Temp ongoing opportunity - Hybrid working pattern available upon completion of training.
Full time roles - Monday to Friday 9am - 5pm
£14.34 per hour PAYE
We are looking for someone to manage and coordinate customer complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards.
You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation
Main duties include but are not limited too;
* Assign complaints: Allocate incoming complaints to appropriate team members for investigation and resolution.
* Process compensation: Review and process compensation claims in line with policy and authorisation limits.
* Update CRM: Record complaint details and add promise actions to the CRM system to maintain accurate case tracking and follow-up.
* Customer communication: Provide empathetic updates on complaint progress, manage expectations, and resolve issues via phone and email. Handle diverse customer emotions professionally with a solution-focused approach.
* Compliance: Ensure all complaint handling adheres to housing association guidelines and regulatory requirements.
Roles are available in Ealing and Pitsea.
Please apply now for immediate consideration