Job Description
IT Service Manager - MSP Bournemouth Salary up to £34,000We're hiring a skilled IT Service Manager to join this fantastic MSP team in Bournemouth. As a Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers.DUTIES & RESPONSIBILITIES:Overseeing incidents, requests, and problem management processes.Analysing service data to identify trends and improvement opportunities.Providing line management support to the Service Desk team.Managing major incidents and customer escalations.Taking ownership of Priority 1 and 2 tickets through to resolution.REQUIRED SKILLS:Previous experience in an MSP is highly desirableGood understanding of ITIL v3/v4 best practices.Ability to prioritise workloads and manage multiple tasks effectively.Experience managing SLAs and KPIs to maintain high service standards.SALARY & BENEFITS:Basic salary up to £34,000Company profit share scheme22 days holiday plus bank holidaysPaid birthday leaveExtra annual leave based on performancePrivate medical insurance including dental coverFree onsite parking and hybrid working (1 day per week from home)Career progression and development opportunities.Fresh fruit, regular treats, and quality coffee on site.LOCATIONThis is a full-time role based just outside Bournemouth.TO APPLY:Please send your CV in strict confidence or apply directly to this job posting.ALTERNATE TITLESIT Engineer | Service Manager | IT Team Leader | IT Support Team LeaderCV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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