Role Summary
As a Junior Site Services EUC Engineer, you will be trained to deliver high‑quality second‑line IT support to all Maximus UK end users and partner organisations. This role provides an excellent opportunity to develop technical expertise within a supportive environment. You will primarily provide on‑site support for users based at the Maximus UK CNN Cardiff (Nantgarw) office, while also supporting remote CX contact centres in Leeds and Leicester. In addition, you will assist home‑based workers using approved remote access tools and support methods.
With structured training and ongoing support, you will develop into a subject matter expert in the technologies deployed across the Maximus UK end‑user environment. You will work closely with the Service Desk, fellow EUC Engineers, and wider Technology teams to diagnose and resolve hardware and software issues. This includes support for PCs, laptops, mobile devices, and desktop telephony, ensuring incidents are resolved within agreed KPIs and SLAs.
You will also receive training in Maximus IT Asset Management (ITAM) processes and will be responsible for managing company asset dispatch, tracking, and arranging asset returns.
The role is office‑based at a Maximus UK CNN Cardiff (Nantgarw) office. Occasional travel to other Maximus UK sites may be required. A full driving licence will be required to be part of the OOH on‑call rota once full training has been completed.
Accountabilities
* Resolve assigned Service Now requests and incidents to agreed SLAs and customer service targets, focusing on root causes to drive down outages.
* Contribute to improvements of the production environment through automation and process improvement to reduce incidents and requests.
* Deliver technology solutions to agreed standards including security policies and drive customer satisfaction.
* Continue to learn about EUC hardware, software and simple desktop applications, particularly the M365 suite and Maximus hardware standards.
* Maintain records on company asset dispatches, tracking, and arranging asset returns, ensuring that the asset information is correctly updated in the asset register.
Qualifications & Experience
* Educated to degree level or equivalent, including GCSEs (or equivalent) in English and Mathematics, or a combination of education, training and relevant experience that demonstrates the ability to perform the role effectively.
* Demonstrated interest in information technology, with a commitment to developing a career in IT support and a willingness to work towards recognised industry certifications.
* Relevant practical experience gained through education, training programmes, volunteering, personal projects or transferable work experience.
* Basic proficiency in the use of computers and common software applications (e.g. Microsoft Windows, Microsoft 365, Excel).
* Previous experience in an IT support or service desk environment is desirable.
* Experience in a customer service or customer‑facing role, including informal settings such as supporting peers, family or colleagues with technology.
* Positive and proactive approach, with enthusiasm for learning and ongoing professional development.
* Strong verbal and written communication skills, with the ability to engage effectively with both technical and non‑technical audiences.
* Professional and customer‑focused approach to end‑user support.
* Analytical and methodical problem‑solving skills, with the ability to troubleshoot effectively.
* Ability to manage workload efficiently and work within agreed service levels and priorities.
* Collaborative and dependable team player, with the confidence to seek support and escalated issues appropriately.
* Receptive to feedback and committed to continuous improvement.
* Adherence to IT policies, security standards and confidentiality requirements.
Travel Requirements
The role is office‑based at Maximus UK CNN Cardiff (Nantgarw) and may entail occasional travel to other Maximus UK sites. A full driving licence will be required to participate in the on‑call rota once training is complete.
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
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