Are you someone who genuinely loves solving problems and leaving customers feeling looked after? Do you take pride in knowing your product knowledge inside out and getting it right first time? If so, this could be the role for you.
We're working with a market leader in their sector, a business that genuinely invests in its people and takes customer experience seriously, to find an After Sales Technical Support Executive to join their team.
This is a front-facing, customer-first role where you'll be the expert voice customers turn to when they need help. You won't be reading from a script — you'll be using your technical knowledge to diagnose, advise, and resolve, making sure every customer interaction counts.
What you'll be doing:
* Handling technical enquiries directly from customers across a portfolio of well-known brands with the goal of first-time resolution every time
* Building strong, professional relationships with warranty agents, dealers, and key partners
* Managing warranty repairs and product collections end-to-end
* Owning the customer journey at every touchpoint — making sure the experience is smooth, professional, and leaves a lasting impression
What we're looking for:
* 1–2 years of experience in an after sales or technical support environment
* Confident using SAP (experience is essential, so even better if you know it well)
* Solid understanding of consumer legislation — Consumer Rights Act and Distance Selling Regulations
* A natural communicator — clear, warm, and professional whether you're on the phone or typing an email
* Self-motivated, with a genuine passion for delivering excellent service
* Competent in Microsoft Office (Excel, Word, Outlook)
What's in it for you:
* 25 days annual leave plus Bank holidays
* Private Medical and Dental Insurance
* Employer pension
* Life Assurance
This is a brilliant opportunity to join a business that values expertise, rewards great service, and gives you the tools and support to do your job well.
#J-18808-Ljbffr