Job Description
BMC Recruitment Group are currently recruiting for a
Client/Customer Service Administrator
to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.
Key Benefits they offer:
* Salary remuneration of
£31,790
inclusive of a monthly bonus.
* Full-time permanent position
* Working Hours - Shift based as per the below every three weeks (including 1hr Lunch)
* Week 1 – 8:30am – 5:30pm
* Week 2 – 8:30am – 5:30pm
* Week 3 – 8:30am – 5:30pm
* Week 4 – 11:00am – 8:00pm
* Hybrid Working following training - Typically 2 days from home - 3 days office based
* Free on-site parking
* 33 days annual leave, including bank holidays (increases with length of service)
* Company pension contribution (increases with length of service)
* Financial Services Academy – Allowing employees to develop their career within the wealth management sector
* Company/team events throughout the year
Your Duties & Responsibilities include:
* Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.
* Answering emails, secure messages and post/letters from both advisers and end clients within the SLA
* Understanding system task failures and manually processing these
* Answering incoming and making outgoing calls to build relationships with advisers and clients
* Dealing with queries and helping to resolve escalation cases generated within the team
You will need:
* Strong Communication skills.
* Strong problem-solving and decision-making skills.
* Strong organisational and time management skills.
* The ability to build positive relationships with team members, clients, and other stakeholders.
* Knowledge of MS Office products, such as Excel and Word