Overview
Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed. So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll stay on top of your game. You recognise that our members have a certain standard when it comes to their fitness experience, and you’ll be focused on delivering a consistently high-quality service to keep smiles on faces.
Join us and be part of a culture that values personality, individuality and fun. We create lively, modern spaces for guests to work, eat, relax, play and exercise across our hotels and leisure clubs from Aberdeen to Bournemouth and beyond.
Responsibilities
Your day-to-day will include:
* Maintaining cleanliness and hygiene in public areas, studios, the gym floor and poolside.
* Refining the guest experience and responding to poolside alarms as part of pool area care.
* Delivering service that supports a positive member experience and ensures high standards are met.
What we need from you
* A passion for everything hospitality, leisure and fitness
* A smile and the ability to talk to everyone
* The ability to deliver outstanding customer service leading to exceptional member satisfaction
* Solutions oriented with an eye for spotting issues before they happen
* Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe
Please note— All offers are subject to a successful DBS check in this role.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, with options from £35 for a guest and benefits including breakfast.
* Friends and Family discounted stays from £49 including breakfast
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
* 30% discount on and off shift in our Village Hotel Starbucks stores
* Excellent training and development including our Rising Stars and Talent Academy programmes
* Training across several hotel areas using our Mobile Gaming platform
* Discounts and cashback offers on many High Street Brands and Supermarkets
* A range of Well-being and Healthcare benefits and monthly well-being programmes
* Mental health support, including access to mental health days
* Financial wellbeing support and salary drawdown via Wagestream
* Access to our Employee Assistance Programme with support and counselling
* Flexible working hours
* A fun, supportive and inclusive work environment with regular team events
* Reward and recognition schemes
* Anniversary rewards for long service
* Electric car salary sacrifice scheme
* Your birthday off guaranteed
* Discounted Health Cash plan and Sick pay Insurance
* Wellbeing and community engagement events
* Enhanced maternity and paternity benefits and pay
* Company Pension scheme
* Life Insurance
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