Customer Care Coordinator Chelmsford Up to £36,000 Package Leading Residential Developer We are handling a Customer Care Coordinator requirement for a leading Residential Developer locally. Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience either within housebuilding or another Residential sector required. DUTIES Dealing with incoming calls, post and emails relating to Customer Care. Validating complaints and resolving problems quickly and efficiently, seeking direction where required. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries. Checking and ensuring work has been carried out to the purchasers satisfaction. Updating and maintaining records. Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care. Categorising works successfully, ensuring management of costs are minimised. Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.