Overview
We are searching for a Senior Food & Beverage Team Leader who can support our Deputy & Assistant Manager's in our busy Inn. Your day to day;
Responsibilities
* Lead and supervise front of house team across all areas, including the bar, lounge, restaurant and terrace to ensure they deliver exceptional service.
* Oversee the full-service cycle and guest journey.
* Work closely with the assistant managers to coordinate the daily operations.
* Provide the kitchen team with guest pre orders.
* Provide ongoing training and support throughout your shift ensuring team members are knowledgeable about their role and are able to uphold brand standards.
* Ensure guest expectations are met and address any guest complaints in a timely manner.
* Assist in the planning and execution of events.
* Engage with guests regularly gathering feedback and making sure all needs are met.
* Provide the team with performance feedback when required.
* You will need to be passionate about delivering a high standard of guest service and proactive to ensure the smooth running of your department and the team under you.
Senior Food and Beverage Team Leader is a hands-on role so you will need to be comfortable with rolling up your sleeves and getting involved with service. You will be able to work in a fast-paced environment staying calm under pressure whilst leading a team. We need someone with previous experience of working within a busy, food-led operation. Proven experience of leading a team or management experience is essential, preferably in a hospitality, food and beverage or guest service environment. You will have strong interpersonal skills, able to connect and motivate the team to keep an upbeat and harmonious environment. Experience of handling guest complaints and operational challenges is desirable. You will have a solid background in customer service, delivering a high standard of service to exceed expectations.
Qualifications
* Experience in a busy, food-led operation with proven team leadership or management experience (hospitality, food & beverage or guest service environment preferred).
* Strong interpersonal skills with the ability to connect and motivate the team to maintain a positive, harmonious environment.
* Experience handling guest complaints and operational challenges is desirable.
* Solid background in customer service and delivering high standards of service to exceed expectations.
Benefits
* A competitive salary, negotiable dependent on experience
* Stream - the ability to access up to 40% of your wages as you earn them each week
* 28 days annual leave (rising to 33 days after 5 years)
* Health cash plan
* Generous employee discounts
* Employee Assistance Programme
* Enhanced maternity and paternity pay
* Apprenticeships available
* Life assurance
* Bespoke training programmes accessible to all
* An engaging & supportive work environment
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