Job Advert: https://churchmissionsociety.org/jobs/ict-systems-and-services-lead/
A pivotal role for a technically gifted IT generalist who’s ready to build something meaningful, not just maintain it.
Some IT roles ask you to keep things running. This one asks you to help build something worth running.
If you’re an experienced IT generalist, or you’ve honed your skills in a managed service provider environment, then you’ll understand the pace, the pressure and the constant context-switching. You’ll also know the satisfaction of solving real problems and making systems work better.
This role offers something more, a chance to go deeper, take ownership and help build something lasting in a place where your expertise is truly valued.
We’re Church Mission Society, a Christian charity with a rich history and an energising future. You’ll be joining us at a pivotal moment: beginning a major transition evolving our on-premise infrastructure and systems into modern cloud services. The person joining us will be at the heart of that journey, helping shape what comes next.
Company Description
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
There are opportunities to learn, pray and participate in mission (outside of your job remit) through all-staff days, meeting our people in mission and taking part in events, as well as regular opportunities for spiritual reflection, worship and prayer together and an annual retreat day.
Role Description
Working closely with the head of ICT, you’ll help shape the infrastructure that carries CMS forward, by leading migrations, shaping hybrid environments and driving the adoption of modern technologies, while keeping today’s systems secure, reliable and performant.
You’ll bring real hands‑on experience across virtualisation, cloud platforms, networking, cyber security and disaster recovery to work that genuinely matters. And you’ll do this in an environment that backs your curiosity, encourages experimentation and trusts you to find the best solution.
You’ll also be the person our colleagues turn to as a first‑line support partner who delivers a warm, approachable helpdesk experience, and someone who actively empowers staff to get the most from their digital tools through great training and onboarding.
A team worth joining
You’ll join a small, high‑performing ICT team that takes pride in the unseen work, enabling others to succeed. Widely regarded as one of the most trusted and collaborative functions in the organisation, we’re regularly sought out for insight that goes well beyond IT. That trust has been earned through years of quality work and a human approach to the people we serve.
This isn’t a role where you wait to be told what to do. You’ll be trusted to shape the technical detail, champion new capabilities and deliver meaningful change that staff across the organisation will feel every day.
An approachable, friendly and genuinely supportive team, we’re quietly proud of what we’ve built together. We look out for one another, and when things get demanding, we show up as a team. We work hard, we enjoy the work, and across the organisation we’re trusted not just to solve technical problems, but to bring thoughtful insight and steady leadership to bigger conversations too.
What you'll need to succeed
You’re an experienced IT generalist with a broad, practical skillset, and someone who’s comfortable holding the full picture of an organisation’s technology while diving deep when needed. You may be working in a managed service provider or IT services environment and are ready to channel your expertise into one place, one team and one mission.
Your responsibilities
ICT Infrastructure (60%)
Lead the design, implementation, and maintenance of the organisation’s core ICT infrastructure across cloud and on‑premise environments.
* Manage and develop the organisation’s virtualised infrastructure and cloud platforms, ensuring reliability, performance, and secure access.
* Lead the development and delivery of the organisation’s cloud strategy, including migrations, hybrid environments, and adoption of new technologies.
* Oversee on‑premise infrastructure including servers, networking, data centre facilities, and connectivity.
* Implement and maintain secure network architecture including firewalls, zero trust networks, segmentation, and monitoring.
* Manage enterprise systems and device platforms across Windows, macOS, Linux, and mobile environments.
* Maintain reliable hosting environments for web, application, and database services.
* Develop and manage backup, disaster recovery, and data retention strategies to ensure organisational resilience and service continuity.
* Oversee system lifecycle management including upgrades, patching, and reduction of technical debt from legacy systems.
End-User Support and Training (15%)
Ensure high‑quality IT support and empower staff to use technology effectively.
* Deliver IT onboarding and training for staff, including guidance on best practice in digital tools and data security.
* Oversee a responsive helpdesk service with a focus on service improvement and user satisfaction.
* Support and maintain audio‑visual and hybrid conferencing systems across organisational venues.
Cybersecurity and Compliance (10%)
Support the organisation’s cybersecurity posture and ensure systems operate securely and in line with policy.
* Develop and maintain IT security, policies, standards, and controls.
* Monitor systems and investigate potential security incidents.
* Promote security awareness training and secure working practices.
* Implement modern identity management and access control frameworks.
Procurement and Asset Management (10%)
Ensure effective management of technology assets and supplier relationships.
* Lead procurement of IT hardware, software, and services.
* Manage software licensing and vendor relationships.
* Maintain accurate asset inventories and lifecycle planning for IT systems.
* Develop replacement and upgrade strategies for ageing infrastructure.
IT Projects, Change Management and Digital Transformation (5%)
Support organisational innovation through effective technology change.
* Lead the delivery of internal projects within the ICT team, including system migrations and infrastructure upgrades.
* Identify opportunities to modernise systems and adopt cloud or SaaS solutions.
* Standardise and optimise IT platforms across the organisation.
* Champion a culture of documentation and knowledge retention as a cornerstone of team efficiency, capturing the critical information necessary for enacting a disaster recovery plan.
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