Better places, thriving communities.
Job Title: Operations cleaning Manager
location: South and east Sussex
Role Overview
The Operations cleaning Manager will oversee a portfolio of strategic accounts, ensuring services meet contractual SLAs and KPIs. You will lead a team of Contract Managers, drive operational excellence, and build strong relationships with key clients. A core part of the role includes financial oversight, continuous improvement, and ensuring a safe, compliant working environment.
Main duties and responsibilities
• Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.
• Able to represent Mitie effectively at both internal and external meetings
• Can demonstrate where they have lead by example in all role activities
• Excellent ability to problem solve and find robust solutions
• Able to command respect of team and customers by been confident and considered in actions and behaviours
• Good leadership and management skills
• Able to multitask and good with logistical solutions
• Excellent report presentation skills including competent use of word and powerpoint to a high standard.
• Strong financial acumen and basic to intermediate ability with excel.
Client & Contract Management
1. Manage key accounts and ensure service delivery meets contractual standards.
2. Build strong relationships with clients through regular meetings and reviews.
3. Support Contract Managers in understanding contractual obligations and boundaries.
4. Resolve escalated customer issues quickly with clear action plans.
Financial & Performance Management
5. Develop account plans to reduce overspend and increase profitability.
6. Conduct mid‑month financial reviews and track performance against budget and forecast.
7. Deliver annual P&L targets and ensure accurate, timely payroll.
8. Track all budget streams, manage spend, and ensure cost recovery for additional works.
9. Maintain accurate billing and cost‑control documentation.
Operational Excellence
10. Identify root causes of operational issues and implement long‑term solutions.
11. Ensure full compliance with monthly and quarterly Q‑Audits and manage improvement plans.
12. Monitor plant, equipment, maintenance schedules, and compliance requirements.
13. Support creation of monthly client reporting packs.
14. Drive innovation, continuous improvement, and adoption of new technologies.
People Leadership
15. Lead, motivate, and develop Contract Managers and their teams.
16. Oversee recruitment, induction, appraisals, development, and succession planning.
17. Manage escalated HR issues and ensure all staff complete mandatory training.
18. Promote a positive, professional working culture and share best practice.
Compliance & Safety
19. Ensure full compliance with Mitie policies, procedures, and Health & Safety standards.
20. Promote the LiveSafe programme and maintain a safe working environment.
21. Support social value initiatives, sustainability goals, and Plan Zero commitments.
Person Specification
22. Strong understanding of Health, Safety, Environment, and Quality systems.
23. Confident communicator able to represent Mitie at all levels.
24. Proven leadership skills with the ability to motivate and influence teams.
25. Excellent problem‑solving ability and sound judgement.
26. Strong financial awareness and competent in Excel, Word, and PowerPoint.
27. Able to multitask, manage time effectively, and deliver high‑quality reporting.
Health and Safety responsibilities
• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Aleksandra Otlewska at .