Overview
Are you a natural problem-solver with a passion for delivering excellent service? Pertemps are on the lookout for Customer Service Advisors to become a vital part of Royal Mail’s friendly and hard-working team in Doxford Park.
In this role, you’ll be the first point of contact for our customers – answering questions, solving issues, and making sure every interaction is a positive one.
Your Key Responsibilities
* Handling customer enquiries by phone, email, and live chat
* Providing accurate information and resolving queries in a timely manner
* Recording customer interactions clearly and efficiently in our system
* Escalating more complex issues to the relevant departments when needed
* Always aiming to exceed customer expectations
What You’ll Bring
* Strong communication skills, both written and verbal
* A friendly, professional, and patient approach
* Ability to stay calm under pressure and handle multiple tasks
* Some experience in a customer-facing role is helpful, but not required
* Confidence using computers and working with systems
Working Hours, Pay Rate & Other Info
* 5 hours 6 out of 7 days, with 1 rota’d day off in the week. Must be fully flexible to work ALL days
* £12.97 per hour
* The duration of the assignment will be roughly 12 weeks from the intake date
* You will be based in the office full-time
* We’re offering multiple intakes – 6th October, 13th October, 20th October
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