Operations Administrator Lamport, Kettering Hours - Monday to Friday full time Salary - circa £25k We’re seeking a highly organised and proactive Operationss Administrator to join our client's Field Operations team. This role plays a crucial part in supporting the Field Agent Manager and ensuring their Field Agent network operates smoothly, meeting all client and regulatory obligations. What You’ll Do As an Ops Administrator, you will be the backbone of the Field Agent network, handling everything from administrative tasks to client queries. Your responsibilities will include: Supporting the Field Agent Manager with day-to-day operations. Maintaining and updating Field Agent records, including availability, coverage, and contact information. Acting as the first point of contact for agent invoice queries and client telephone calls. Organising Field Agent briefings and assisting with engagement or termination processes. Ensuring complaints are managed correctly and regulatory standards are always met. Deputising for the Department Manager as needed. Preparing reports in line with service level agreements (SLAs). Managing difficult client interactions with professionalism. What We’re Looking For The ideal candidate will be- Highly organised, detail-oriented, and able to manage multiple tasks simultaneously. Confident handling client and agent communications, including challenging situations. Knowledgeable in compliance and regulatory standards, including Data Protection and Conduct Rules. A proactive team player who can support managers and liaise effectively across the organisation. Experienced in administration or operations within a regulated environment (preferred). Conduct and Compliance: As part of this role, you will be expected to uphold the highest standards of integrity, care, and diligence. You will treat customers fairly, cooperate fully with regulatory bodies, and contribute to excellent outcomes for all stakeholders. Why Join this company Play a key role in supporting a dynamic Field Agent network. Work in a collaborative and professional environment. Opportunities for growth and development within the organisation. If you thrive in a fast-paced, regulated environment and enjoy supporting teams to deliver their best, we’d love to hear from you