Reactive Repairs Planner Hours: 37 Hours per week Fixed Term – 12 Months Salary: Grade 6 Location: St James Road, Dudley Directorate/Service area: Housing Maintenance If you are a professional and committed person keen to support and improve the service delivery of our Housing Maintenance Team repairs services, an exciting opportunity has arisen for an individual to join the Housing Maintenance planning team. The role involves working closely with managers and operational staff to assist in providing a professional customer focused planning service within the Housing Maintenance Team. You would be responsible for programming and deploying a responsive workforce to ensure property repairs are scheduled and completed within relevant service standards and appointments are made and kept and work is completed right first time. Additionally, we promote a culture of continuous professional development within the team and encourage all our team members to take advantage of learning and development opportunities to support their individual development in this position. The successful candidate will have: Excellent customer service skills A good understanding of works planning process for a Housing Maintenance Repair Service. A good understanding of Microsoft computer systems including Outlook, Excel, Word etc Excellent communication skills For any questions or pre-application enquiries please email :- gemma.codling @dudley.gov.uk Workplace Attendance: Onsite full time So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents Reactive Repairs Programmer PS.docx Reactive Repairs Programmer JD.docx Employee Benefits List.pdf