An excellent opportunity has arisen for an End User Technology Engineer within a team that provides research, maintenance, development, and support for the authority’s enterprise end-user environment. The role requires strong technical and communication skills, along with proven experience in configuring, installing, and supporting a range of hardware and software in a large enterprise environment. The Enterprise End User Technology Team provides support to over 5000 devices across 150 locations within the Dudley borough, including laptops, audio-visual solutions, mobile devices, and Multi-Functional Devices. This is a highly technical, office-based role requiring an experienced professional with strong skills in configuring, developing, and supporting a broad range of technologies, along with a sound understanding of security standards such as PCI, PSN, and HSCN. Candidates should also possess: Experience working within a Microsoft environment, including Windows OS, Intune, Entra and Office 365 Experience operating as part of a highly professional, collaborative team Working knowledge of audio-visual technologies & solutions Strong expertise in Microsoft technologies with the ability to diagnose and resolve hardware and software issues. Strong working knowledge of mobile technologies, including Android, iOS and associated hardware The ability to liaise effectively with third-party suppliers and internal stakeholders A proactive, self-motivated approach with the ability to work independently in a performance-driven environment The ability to work under pressure, meet deadlines, and prioritise both personal and team responsibilities effectively. You should hold relevant professional accreditations, ideally a Microsoft certification, or be able to demonstrate equivalent technical expertise in Microsoft technologies and end-user security within a large enterprise environment. For an informal discussion, contact John Morley, Enterprise End User Technology Manager via email at john.morley@dudley.gov.uk Closing date is 22nd February 2026 Workplace Attendance: Onsite full time So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents End User Technology Engineer - Person Spec 2025.docx Person Specifications Employee Benefits List.pdf