Better places, thriving communities.
We are looking for a proactive and highly organised Account Support Assistant to join our Telecoms team; you will work closely with the delivery service manager. This is a fast-paced, varied role supporting multiple workstreams, where you'll play a key part in ensuring projects run smoothly, efficiently & to a high standard.
Key Responsibilities
1. Monitor and coordinate day-to-day delivery across multiple programmes of work
2. Work closely with the Operations team to ensure jobs are scheduled and access requirements are met
3. Liaise with external stakeholders (e.g. BT, CBRE) to arrange access permissions such as OBASS cards
4. Act as an escalation point for site access issues that cannot be resolved by the Operations team
5. Track and chase purchase orders (POs) and support invoice scheduling
6. Monitor progress of samples and reports, ensuring KPIs are achieved and escalating risks where necessary
7. Upload reports and maintain accurate data across client portals and internal trackers
8. Produce and report on KPIs for internal stakeholders
9. Support general administrative tasks, including raising and issuing quotes
10. Attend regular update meetings (via Teams and occasionally in person)
11. Provide day-to-day client and account support as required
About You
12. Highly organised with strong attention to detail
13. Excellent communication skills, with the ability to liaise confidently with internal teams and external stakeholders
14. Ability to manage multiple priorities in a fast-paced environment
15. Proactive problem-solver with a strong sense of ownership
16. Comfortable working with data, trackers, and reporting tools
17. Previous experience in telecoms, operations support, or a similar coordination role is desirable
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zehdan Raja at .