You are a brand ambassador for Pierre Hermé Paris. You are responsible of the satisfaction of each of our customers. IT is important to understand, BE familiar with and implement the sales/service techniques specified by the Sales Manager. A talent for salesmanship, an appreciation for gourmet pastry - to BE shared with customers - and attentiveness to detail is also primordial. MISSIONS & ACTIVITIES Represent the Pierre Hermé Paris brand - Follow the company dress code. - Express yourself in a way that is consistent with the luxury positioning of the house. - Greet customers as specified in the house service standards. - BE perfectly familiar with Pierre Hermé Paris products. Advise and serve customers - Offer a level of service consistent with the luxury positioning of the house. - Follow house rules regarding cleanliness, hygiene and safety. - Meet customer needs, detect potential customer needs and create customer wants. - Make customers aware of house sales/marketing initiatives. - Secure customer loyalty. Boutique and product management - Ensure that products and packaging materials are properly stored and organised. - Meet all house standards pertaining to products presentation at the boutiques. - Arrange products in the product showcases following FIFO practices. - Anticipate and reorder as needed to ensure a well-stocked display. - Minimise wastage of both food and non-food products. - Verify that the boutique is cleaned following house recommendations (front and back of the house). Teamwork - Verify that objectives (qualitative and quantitative) are met. - Ensure a warm and inviting atmosphere at the boutique. Manage the till and implement cash receipt procedures - Become perfectly familiar with managing the till and cash receipt procedures. Communication - Review customer complaints with the Assistant Manager. Encourage customers to provide feedback, as part of our drive to improve greeting/service practices. - Inform the Boutique Manager of customer feedback, comments about products or issues to BE addressed. - Facilitate the induction and orientation of new staff. - Comply with all rules and instructions implemented within Pierre Hermé Paris (e.g. the house communication guidelines, steps for making a sale, and service standards) Position at Selfridges (Pierre Hermé) - Full time contract Committed to an inclusive approach whose priority is to promote equal opportunities in accessing and maintaining employment, Maison Pierre Hermé Paris creates a working environment open to all without any distinction.