As a CX Specialist at Percepta in the United Kingdom, you’ll help create and deliver amazing customer experiences for a globally recognised automotive brand.
Working Details
Contract Type: Full‑time/Part‑time, Permanent, hybrid (2 days onsite / 3 days home)
Working Hours: 37.5 hours per week, on a weekly rotational shift pattern. Full‑time between 8 am and 6 pm Monday‑Friday and occasional Saturdays (≈1/6). Part‑time Monday‑Friday 9 am – 2 pm or 9:30 am – 2:30 pm, occasional Saturdays (≈1/6).
Salary: £27 275 + performance bonus; on‑target earnings £28 275–£28 775.
Training: Must be available to attend training from Monday 18 May until Friday 26 June.
Start Date: Monday 18 May 2026.
Responsibilities
* Deliver friendly, knowledgeable, and efficient customer experience via phone, email, and chat.
* Act as a go‑to expert on vehicle products, services, and support resources.
* Build trust by listening, understanding, and following through on customer needs.
* Liaise with dealerships, technical support, and internal teams to ensure issues are resolved.
* Document cases in our CRM system and ensure updates are timely and accurate.
* Use tools like service plans and goodwill options to keep customers happy.
* Participate in customer‑focused campaigns or service improvement projects.
* Stay calm, professional, and positive even when things get tough.
* Genuinely enjoy talking to people and making their day easier.
* A natural communicator, both written and verbal, with great attention to detail.
* Experience in customer service or a contact centre.
* Can juggle multiple tasks and priorities while staying cool under pressure.
* Tech savvy, comfortable with MS Office, email, and can quickly learn new systems.
* Team player who jumps in to support colleagues and solve problems together.
Requirements
* Experience in customer service or a contact centre.
* Tech savvy, comfortable with MS Office, email, and can quickly learn new systems.
* Team player who jumps in to support colleagues and solve problems together.
* Ability to juggle multiple tasks and priorities while staying calm under pressure.
* Excellent communication skills, both written and verbal.
* Working knowledge of vehicle products and services is desirable.
Benefits
* 22 days annual leave at start, increases by 1 day on anniversary of start for first 5 years; potential maximum 27 days plus bank holidays.
* Company pension.
* Life assurance 4× annual salary.
* Contributory pension scheme.
* Private medical, insurance and discounted dental scheme.
* Comprehensive travel insurance for you and family in line with scheme rules.
* Discounts on brand new vehicles.
* Employee Assistance Program (EAP).
* Cycle to work scheme.
Percepta is proud to be an equal‑opportunity employer where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
#J-18808-Ljbffr