University and College Union have a new opportunity for Legal Services and Membership Administrator to join the team.
Salary: £46,635 per annum (inclusive of London Allowance)
Hours: 35 per week
Contract: Permanent, Full Time
Location: Carlow Street, London NW1 7LH
Closing Date: Wednesday 21 January at 10.00 am
About Us
The University and College Union (UCU) represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, pdica, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post‑school education also belong to UCU.
Legal Services and Membership Administrator – The Role
UCU is seeking a Legal Services and Membership Administrator, to join the team at the head office in Carlow Street, London NW1 7LH, on a permanent, full‑time basis. Reporting to the Head of Legal and Head of Membership, your main duties will be:
* Maintain national membership records, in accordance with UCU’s statutory obligations
* Process applications for membership, telephone and online, in accordance with UCU’s Rules and Regulations
* Provide information and advice to members, prospective members, branches and UCU staff on membership andস্ব issues
* Calculate subscription(play)| refunds or arrears and monitor legal bills and fee notes
* Create spreadsheets/report bundles and handle data for information and reporting purposes
* Monitor the legal team inbox and respond to or refer member queries as appropriate
Legal Services and Membership Administrator – You
* Must be educated to GCSE level or equivalent experience (incl. maths & English)
* Experience in a similar working environment and/or leading a trade union or other not‑for‑profit organisation
* Sound organisational, communication and interpersonal skills
Benefits of working for the University and College Union
We offer a number of financial and welfare benefits to support our employees’usage.
* Supportive Family Policies: Enhanced Maternity, Adoption, Paternity and Shared Parental Leave schemes
* Health and Well‑being Support: Confidential counselling 24/7 through the Employee Assistance Programme; face‑to‑face intervention via the Physiotherapy Advice Line; healthcare assessment
* Flexible Working: Flexitime scheme allowing you to tailor your work hours within the Work‑Life Balancefilepath policy
* Financial Assistance: Benefits from being enrolled in the Universities Superannuation Scheme (USS), childcare support, interest‑free season ticket loans and assistance with eyesight testing and glasses for DSE use
* Training and Development: Tailored training, developmental support and over 300 e‑Learning modules through the online Training Platform
Application Process
UCU requires its employees to work from the office or in the field for at least 60% of the working week. They may apply to work from home for the remaining 40% but UCU cannot guarantee that this will be agreed.
We especially welcome applications from disadvantaged communities. Even if you are not selected, it would be helpful to complete the diversity & inclusion data.
UCU is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, parenthood, or pregnancy.
We accept applications in alternative formats from applicants who, for reasons of disability, may find it hard to fill the standard form.
Closing date for applications: Wednesday 21 January at 10 am
Interview date
Friday 13 February 2026
To submit your application for this exciting Legal Services and Membership Administrator opportunity, please click ‘Apply’ now.
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