Job Overview
We have an exciting opportunity for a motivated and well‑organised individual to join our expanding administrative team within the Neurosciences Division at UHS. Following the recent move of our Neurosciences and Spinal administrative teams to one location, we are bringing together two dynamic and experienced groups to create a single, collaborative service. This is an excellent opportunity to be part of a team at the heart of this positive change.
Job Role
As a Patient Pathway Coordinator, you will play a key role in supporting the smooth and efficient running of Neuro and Spinal surgical and Neurology administrative tasks across both specialties. You’ll work closely with clinicians, patients, and other members of the multidisciplinary team to ensure appointments and procedures are coordinated effectively and that patients receive the highest standard of care. This is an ideal role for someone who enjoys working in a fast‑paced environment, has excellent communication and organisational skills, and takes pride in delivering high‑quality administrative support.
Main Duties
In collaboration with a team of consultants, you will provide comprehensive administrative support. Your responsibilities will include:
* Direct communication with patients and healthcare professionals.
* Coordinating appointment bookings.
* Managing correspondence and actions from outpatient clinics.
* Ensuring the smooth flow of information among various clinicians and support services.
Detailed Job Description And Main Responsibilities
* Confidently use Microsoft systems, working with minimal supervision and demonstrating a tactful, sensitive approach to challenging situations.
* Exhibit empathy and excellent communication skills; act as the first point of contact by handling telephone calls, emails, and visitors, responding promptly and efficiently to queries, or redirecting them to the appropriate person/department.
* Thrive under pressure and prioritise your workload effectively. Collaborate with a large team, demonstrating flexibility in multitasking and covering for colleagues as needed. Communicate effectively with ward teams, matrons, divisional nursing staff, consultants, ward administrators, and patients.
* Work well under pressure and to tight deadlines.
* Familiarity with the Trust's electronic systems is advantageous but not essential; training will be provided.
Qualifications, Knowledge And Experience
Essential criteria
* Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent.
* Level 3 qualification in administration/customer service or equivalent experience, OR Level 2 vocational qualification in administration/customer service or equivalent level of experience, AND Experience as an administrator or secretary in an organisation with a customer‑focused environment, AND Able to use judgement to make decisions to solve problems/enquiries some of which are non‑routine.
* Knowledge and experience of secretarial or administrative procedures.
* Experience as an administrator or secretary in an organisation with a customer‑focused environment.
Desirable criteria
* Knowledge of medical terminology.
* Courses / further study attended to demonstrate evidence of personal development.
* Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience.
* Diploma‑level qualification or an equivalent level of experience.
* Experience as a medical or patient services secretary linked to a clinical service or customer‑focused environment.
* Proficient in the use of all hospital computerised patient systems.
* Experience in understanding and analysing patient pathways.
* Knowledge of both local and national targets relating to RTT and cancer pathways.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Health Care Provider
Industries
* Hospitals and Health Care
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. All non‑clinical roles may involve a mixture of on‑site and remote working; specific details and flexible working options can be discussed as part of the interview process. UHS employees enjoy a range of NHS discounts, a minimum of 35 days paid holiday (pro rata), and a generous pension scheme.
Southampton is an attractive place to live and work, located on the south coast with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic Coast are right on our doorstep. Living costs are 20% lower than London, and 14 schools are rated outstanding by Ofsted.
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