Overview
Head of Private Markets Operations / Head of Corporate Trust – Glasgow. A leading global securities services provider seeks a senior professional to shape the future of private capital and fund administration in the UK. The role centers on strategic decision-making, operational excellence, and team development within a fast-growing franchise focused on sustainability, diversity, and employee wellbeing. The role includes the opportunity to define and execute strategic growth initiatives, lead high-performing teams, and foster a culture of continuous improvement with flexible working arrangements and a comprehensive benefits package. The organisation supports purpose-driven finance, extensive training programmes, and an inclusive environment where contributions are valued.
Responsibilities
* Strategic leadership with responsibility for shaping the UK Private Capital roadmap in alignment with global models, influencing business direction and growth.
* Lead end-to-end client delivery by managing service teams, ensuring regulatory compliance, meeting KPIs and SLAs, and embedding a robust risk-and-control culture.
* Mentor senior managers, design clear career ladders, and champion diversity and inclusion initiatives within the department.
* Spearhead automation projects, standardise processes across fund accounting and loan solution services, and promote continuous improvement.
* Act as the senior escalation point for clients, resolving complex issues and maintaining strong stakeholder relationships at all levels.
* Collaborate with Global Private Capital teams on RFPs, new business pitches, and cross-border initiatives to enhance service offerings.
* Oversee valuation of complex instruments within private capital structures, ensuring adherence to BVCA, ILPA, and IPEV guidelines.
* Foster partnerships with fund sponsors, regulators, internal teams, and external partners to achieve shared objectives.
* Champion transformation initiatives delivering operational efficiencies while maintaining client focus and results.
* Support talent development by identifying skills gaps and implementing targeted training programmes.
What you bring
To excel as Head of Private Capital/Private Markets Operations, you will bring substantial expertise from Private Credit, Private Equity, Alternatives Funds, Custodians, Fund Services, or other third-party settings where teamwork drives success. You should have hands-on involvement with complex financial structures and deep familiarity with best practices. Demonstrated experience in managing large teams with a compassionate, inclusive leadership style is essential. Strong interpersonal skills for stakeholder engagement at all levels are required. Transformation project experience is valued, and a professional accounting qualification is advantageous but not mandatory if you can evidence comparable experience. Above all, a supportive leadership style is expected.
* Experience leading large technically-focused teams within private capital or fund services environments emphasizing collaboration.
* Deep understanding of private capital structures, fund administration processes, and valuation methodologies aligned with BVCA, ILPA, or IPEV standards.
* Exceptional stakeholder management ensuring trust with fund sponsors, regulators, internal colleagues, and external partners.
* Proven track record as a change agent delivering transformation projects with measurable operational efficiencies without compromising service quality.
* Strong communication skills with a client-focused approach.
* Results-oriented with empathy for team members’ needs, ensuring business goals are met and individuals feel supported.
* Experience mentoring senior managers or designing career development frameworks for diverse teams.
* Ability to champion diversity & inclusion initiatives in financial services.
* Ability to work collaboratively on cross-functional projects across regions or disciplines.
About the job
Contract Type: Permanent
Focus: Operations
Workplace Type: Hybrid
Experience Level: Director
Location: Glasgow
Specialism: Banking & Financial Services
Industry: Financial Services
Salary: £120,000 - £175,000 per annum
Notes: Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
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