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Recruitment Manager at Stepnell | Connecting top construction talent with opportunities | Passionate about people, talent strategy, and workforce…
We are seeking a proactive Field Support Analyst to join our Technology team. Based across both our office in Beeston, Nottingham, and our construction site in the East Midlands, you’ll play a key role in providing first- and second-line IT support, enhancing system functionality, and driving user-focused improvements. This is a dynamic position where you'll work directly with employees and clients to ensure IT systems are efficient, reliable, and tailored to business needs.
Key Responsibilities
* Provide 1st and 2nd line support for all IT systems across our regional office and construction sites.
* Work closely with the IT team and end users to design, improve, and integrate IT systems and processes.
* Collaborate with employees on-site to understand their current and future IT requirements.
* Set up and maintain access for external clients to business platforms such as Field View.
* Assist with IT hardware and networking installations on construction sites.
* Support users across software platforms such as Google Workspace and Microsoft Office.
* Diagnose and resolve IT issues, prioritising support needs within the region.
* Install firewalls and troubleshoot network infrastructure.
* Perform RJ45/Cat6 cable termination (training provided if required).
* Identify opportunities to enhance productivity through smarter IT solutions.
* Conduct weekly check-ins with regional teams to improve IT support delivery.
* Maintain and update a knowledge base to empower users with self-service solutions.
* Analyse support call logs to detect trends and preempt recurring issues.
* Build strong working relationships with employees and regional teams.
* Work with Regional Directors to deliver tailored IT training and development.
* Attend regular site visits and quarterly leadership forums to stay aligned with team needs and priorities.
* Capture feedback from users and champion continuous improvement in IT services.
* Support teams in simplifying and streamlining processes using technology.
* Maintain clear and accurate documentation and records of system changes and support activities.
The ideal candidate:
We are looking for someone who thrives in both technical and people-focused environments. You should be comfortable working independently, confident in troubleshooting issues, and passionate about enabling others through IT.
Strong understanding of common business software (Google Workspace, Microsoft Office).
Hands-on experience with network configuration and firewall installations.
* Analytical mindset with problem-solving abilities.
* Excellent interpersonal and communication skills.
* Willingness to travel to construction sites and regional offices.
Desirable (but training can be provided):
* Experience with terminating RJ45/Cat6 cabling.
* Familiarity with tools and IT hardware setups on site.
Travel Expectations: Most weeks will involve one day on-site our live construction sites, with the remainder of your time spent in the office. However, as sites near their go-live dates, a greater on-site presence will be required.
Why Stepnell
At Stepnell, we’re passionate about empowering our people to thrive. We believe in building fulfilling and rewarding careers by investing in talent, nurturing growth, and inspiring innovation. With the prestigious Investors in People Gold accreditation, we’re proud to place our people at the heart of everything we do. Every team member is valued, and curiosity and collaboration are central to our team culture. We’re committed to enabling our people to make a real impact and drive meaningful change throughout our business.
To show our appreciation, we offer generous and competitive benefits including, an enhanced pension scheme with a Stepnell contribution of 7% to help secure your financial future, annual leave that increases with service and the flexibility to purchase more, a market leading employee referral scheme, and for eligible roles comprehensive health coverage, adjustable start and finish times and a car allowance or company car.
Join us in a collaborative and inclusive environment where your well-being is our priority, and your contributions are truly valued.
About Stepnell
As a family-owned business with over 155 years of history, Stepnell is built on stability, trust, and long-term thinking. We make decisions with the future in mind for our people, our clients, and our communities.
Our capabilities span construction, property development, energy solutions, joinery, and concrete repair, allowing us to offer integrated services that meet a wide range of client needs. Operating through seven regional offices in Rugby, Nottingham, Liverpool, Wantage, Bristol, Southampton, and Poolevand across three core business units, we maintain a strong local presence while delivering consistently high standards. Today, repeat clients account for 75% of our turnover a testament to our reliability and the quality of our relationships.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Construction
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