Social network you want to login/join with:
col-narrow-left
Client:
HSBC Global Services Limited
Location:
Barnsley, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
118c8a0940d0
Job Views:
6
Posted:
12.07.2025
Expiry Date:
26.08.2025
col-wide
Job Description:
If you’re looking for a career that will help you stand out, join HSBC, and fulfill your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and ambitions.
We are currently seeking an experienced professional to join our team as an IT Communication Carrier Management Manager.
HSBC has a large global network infrastructure supported by over 130 carriers. We are establishing a global team to manage our carrier infrastructure and multiple vendors.
In this role, you will:
* Lead a telecommunications IT carrier management team to oversee vendor activities.
* Build strong relationships with in-country and international carriers, playing a proactive role in annual contract negotiations.
* Establish standard reporting across the carrier base regarding SLAs and KPIs for service quality and delivery.
* Drive MTTR reduction through continuous service improvement and trending of MI. Collaborate with Capacity Management to meet bandwidth requirements.
* Serve as an SME and point of escalation for carrier issues across stakeholder groups within HSBC.
* Work with internal teams to maintain an accurate inventory and conduct annual recertification of third-party circuits.
* Identify opportunities to optimize carrier spending.
To be successful in this role, you should:
* Have a proven track record in IT Communication Carrier Management.
* Possess a background in Voice and Data Services.
* Have sound industry knowledge and experience within Telecommunications.
* Experience managing accounts and services for large enterprise organizations.
* Experience working with cross-functional and global business teams.
* Be proactive in risk identification and mitigation.
* Have experience building, mentoring, and managing effective teams.
* Possess excellent verbal and written communication skills.
We offer hybrid working arrangements, with office locations including Birmingham, Sheffield, Barnsley, Leeds, and Edinburgh.
At HSBC, we value diversity and inclusivity. We are committed to creating a supportive workplace for all, regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are a Disability Confident Leader and will offer interviews to candidates with disabilities or long-term conditions who meet the minimum criteria.
If you require accommodations or adjustments during the recruitment process, please contact our Recruitment Helpdesk.
#J-18808-Ljbffr