Overview The Relationship Coordinator at ITHQ is the entry-level position for professionals eager to launch a career in relationship management centred on technological solutions. This role serves as the foundational layer in managing and supporting relationships, particularly on the upstream side with vendors and distributors. It requires a proactive approach to learning and a keen interest in enhancing the effectiveness of marketing and strategic campaigns driven by technical insights. Key Responsibilities Initial Contact: Conduct introduction calls with potential vendors, distributors, and clients to establish initial relationships. Proposal Support: Assist in creating initial proposals, collaborating with the technical team to incorporate specific solutions and statements of work. Bill of Materials (BOM) Assistance: Help compile BOMs by gathering necessary components and services. Information Gathering: Obtain quotes and stock levels from distributors to inform proposal development. Deal Registration: Register deals with vendors, ensuring all necessary documentation is accurately completed. Relationship Building: Begin forming foundational relationships with vendors, distributors, and clients through consistent communication. Administrative Support: Maintain accurate records of communications, proposals, and transactions within the CRM system. Meeting Preparation: Prepare materials and information for meetings and presentations, ensuring all stakeholders are well-informed. Client Presentations: Present basic proposals and options to clients under supervision. Deal Closure Support: Assist in the finalisation of deals, ensuring all parties are aligned and requirements are met. Post-Deal Activities: Conduct Customer Satisfaction (CSAT) reviews and participate in project close-out calls to gather feedback and ensure client satisfaction. Corporate Representation: Represent ITHQ in introductory meetings and junior-level industry events, showcasing the company’s values and services. Career Path & Development Training & Mentorship: Receive ongoing training and mentorship to deepen understanding of the tech industry and relationship management. Skill Development: Gain proficiency in agile methodologies, CRM software, and advanced relationship management techniques. Progression Opportunities: Demonstrate performance and growth potential to advance to the Relationship Administrator role, with further opportunities to progress to Relationship Manager and beyond. Required Skills & Qualifications Marketing Knowledge: Understanding of basic marketing principles, cold calling techniques, and relationship dynamics within a tech-oriented environment. Organisational Skills: Excellent organisational and administrative skills. Communication: Strong verbal and written communication abilities, including confidence in cold calling and engaging prospective clients professionally. Technical Proficiency: Proficient using a PC, associated communication tools (RingCentral, Teams), and comfortable using CRM software. Agile Environment: Ability to work collaboratively in an agile environment, participating in sprints and squads. Professional Attributes Adaptability: Able to integrate into ITHQ's dynamic environment quickly and efficiently. Proactiveness: Demonstrates initiative in understanding and responding to department needs. Team-Oriented: Works well within a team structure and contributes to group goals. Multi-disciplinary Approach All roles at ITHQ are multi-disciplinary and you will contribute to any of the practices or areas where you may have existing skills or a desire to learn. As such, this document shows your primary focus but solving wicked problems for our internal customers will mean working with and in all the ITHQ practices and areas. Values Alignment Candidates must embody ITHQ's core values: Transparency: Openly and honestly communicating with team members and clients – especially when it’s difficult. Authenticity: Bringing genuine curiosity and passion for technology solutions into every task. Growth Mindset: Demonstrating a relentless pursuit of learning and personal development. Accountability: Taking ownership of one's contributions to team efforts and letting data lead the way. Especially important when a mistake has been made. Customer-Centricity: Prioritising the needs of clients in all actions taken. Autonomy: Showing initiative in tackling challenges while being open to guidance. Sharing: Contributing insights gained from experiences for the collective benefit. Effective communication and collaboration are key here – good experiences or bad.