Job Description
2nd Line Support Engineer
Harrogate
Offering £33,000 – £38,000 Basic Salary plus Great Benefits
Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service.
2nd Line Support Engineer - Role
The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved.
* Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
* Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365.
* Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations.
* Administering user accounts and permissions within Active Directory.
* Deploying software and managing updates using SCCM.
* Supporting Windows Server environments, including HP ProLiant server infrastructure.
* Monitoring systems using PRTG and investigating alerts as required.
* Configuring and maintaining network devices such as switches, routers and firewalls.
* Reviewing system logs and network activity to identify potential issues.
* Producing clear and accurate technical documentation.
* Maintaining a high standard of customer service when liaising with users at all levels.
2nd Line Support Engineer - Candidate Requirements
* Proven experience in a 2nd Line technical support role supporting B2B users.
* Familiarity with ITIL processes would be advantageous.
* Experience supporting Windows 11, and Windows Server 2019 and above.
* Practical experience with Microsoft 365 and Azure.
* Solid working knowledge of Active Directory, Remote Management and Security tools.
* Good understanding of networking principles.
* Experience supporting desktops, laptops, servers and associated peripherals.
* Clear and professional communication skills.
* Ability to manage and prioritise multiple support requests effectively.
* A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire.
The 2nd Line Support Engineer is offering £33,000 – £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study.
All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer.
This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.