Job Description Debt Management & Insolvency Administrator - LeedsDebt Management & Insolvency AdministratorLocation: Thorpe Park, Leeds, Hybrid Working.Shifts: Monday to Friday 9:00-17:15 Have you got experience within an admin environment and excel in communication skills? You might even have a basic understanding of debt management and insolvency processes. If you\\\'re eager to take on a new challenge and become a valuable member of our Team, this is the perfect role for you!What will you be doing?You will be responding to information requests and enquiries from 3rd parties who are representing mutual customers.Contact may be received via post, email and telephone calls so good spoken/written English, ability to build a rapport and strong admin skills are essential for this role.
Responsibilities:Respond to information requests and enquiries from 3rd parties who are providing debt advice to Lowell customers.Set up and review of Debt Management Plans (Debt Management Team) or Insolvency Solutions (Insolvency Team).Ensure accurate and efficient data inputting of payment proposals and associated information.All emails and post received to be responded to following relevant trained processes and within SLAs.Direct customer queries to correct department and liaise with other departments to ensure the best customer outcome is always achieved.Provide SME knowle...