Overview
This is a fantastic opportunity for someone looking to grow their IT career in a hands-on, fast-paced environment. As IT Support Assistant, you'll play a vital role in ensuring the smooth running of our IT infrastructure while gaining broad exposure to real-world systems and business operations. You'll work closely with our experienced Head of IT, who is committed to mentoring and supporting your development.
Location and Work Arrangement
Location: Salbrook Road, Salfords (with flexibility to travel to Bancroft Road, Reigate, as required). You will need to be a car owner to drive between locations.
Reports to: Head of IT
Type: Full-time, Office based 5 days a week, Monday to Friday 8:30 am to 5:00 pm (may be some flexibility to work from home).
Key Responsibilities
* Provide first-line support for hardware, software, and network issues.
* Configure and maintain laptops, desktops, mobile devices, and printers.
* Support users with common applications (e.g., Microsoft Office).
* Perform basic Active Directory tasks such as account creation and password resets.
* Troubleshoot network connectivity problems (wired and wireless).
* Carry out routine system checks and preventative maintenance.
* Assist with IT-related projects and system upgrades.
* Learn and support the business's core FileMaker database system, contributing to automation and process improvement initiatives.
What We're Looking For
Essential Skills & Qualifications
* Demonstrated interest in Information Technology (through work, study, or personal projects).
* Basic understanding of:
* Windows Server and desktop operating systems
* PC hardware components and troubleshooting
* Network principles (e.g., TCP/IP, wireless access)
* Active Directory fundamentals
* Familiarity with standard office software such as Microsoft Office.
* Strong analytical and problem-solving skills.
* Ability to explain technical concepts to non-technical users.
* Self-motivated, with the ability to manage tasks independently and as part of a team.
* 1-2 years\' experience in an IT support role or relevant educational background.
Desirable Attributes
* Exposure to scripting languages (e.g., PowerShell, Python).
* Understanding of relational databases and system workflows.
* Organised, reliable, and punctual.
* A positive, proactive attitude with a willingness to learn.
* Helpful and patient when dealing with end users.
Development & Growth Opportunities
* Take ownership of support areas as your confidence grows.
* Receive training in FileMaker development - a rare and valuable business skill.
* Get involved in automation and digital transformation initiatives across departments.
* Gain real-world experience with infrastructure, networking, and software administration.
Why Work With Us
* Mentorship from an experienced Head of IT.
* Diverse exposure across systems, software, and hardware.
* Opportunities to shape internal processes and support innovation.
* A positive, team-oriented environment where your input matters.
Our Benefits
* 22 Days Annual Leave.
* Extra Day Off for Your Birthday
* Long Service Awards
* Medicash Health and Wellbeing Programme
* Discounts with retailers and services
* Employee Assistance Programme
* Staff Discount
* Performance Development Reviews (PDRs)
* Performance-related pay and Bonus
* Christmas Bonus
* RDO Company paid Learning and Development
* External Training Courses Loan
* Group Income Protection Scheme. Employees who are off sick and unable to work indefinitely will receive 75% of their annual salary paid until State Retirement Age
* Pension Salary Sacrifice. A way to boost your pension contributions while reducing your tax and National Insurance liabilities.
* Company Sick Pay
* Company paid Bereavement Leave
* Cycle to Work Scheme
* Enhanced Paternity Pay - RDO pay full pay for 2 weeks.
* Enhanced Maternity Pay - RDO pay full pay for the first 3 months. Then Statutory Maternity Pay for the next 26 weeks.
* Enhanced Carer\'s Leave Pay - RDO pay full pay for 1 week per year.
* Enhanced Neonatal Care Pay - RDO pay full pay for 4 weeks.
* Free parking
* Company Events
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