IT Applications Engineer (3rd Line Support/Microsoft 365)
Hybrid working: 3 days per week required in the office in Birmingham.
This is a hands on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft based application stack.
Responsibilities:
- Provide technical support across Applications, resolving incidents, requests, and tasks through the firm's service management platform.
- Perform root cause analysis for recurring and complex incidents, implementing permanent remediation.
- Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
- Configure and administer vendor-hosted SaaS applications.
- Support application upgrades, patching, and life cycle management activities.
- Assist with onboarding of new applications into support, ensuring operational readiness.
Required Skills/Experience:
- Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers.
- Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments.
- Experience working with Windows Server, Microsoft 365 stack (Sharepoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID).
- Hold, or be willing to work towards attaining, relevant Microsoft certi...