Sales Administrator
Full-time | Office-based | Poole
We're working with a well-established organisation who are looking for a proactive and customer-focused Customer Service Administrator to join their fast-paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.
The Role
As a Customer Service Administrator, you'll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You'll communicate via phone, email, and webchat, while keeping records accurate and up to date.
You'll thrive here if you're organised, detail-driven, and confident juggling multiple tasks in a busy environment.
Key Responsibilities
Accurately process sales orders and ensure deadlines are met
Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
Respond to customer emails using a professional tone and correct grammar
Follow a daily task rota and escalate issues where necessary
Log customer feedback and issues
Maintain strong communication with warehouse, marketing, and internal departments
Upsell relevant products when appropriate
About You
Essential skills & attributes:
Previous experience in customer service, sales support, or a busy admin role
Excellent communication skills - both written and verbal
Strong ability to prioritise, multitask, and work to deadlines
Confident, professional telephone manner
High level of attention to detail
Proactive, organised, and able to work independently
Solid IT skills, including Outlook, Excel, and Microsoft Office
Able to remain calm under pressure in a fast-paced environment
Benefits
25 days holiday plus bank holidays (increasing with service)
Health & wellbeing allowance
Staff reward schemes and social events
Free parking and modern office facilities
Community/charity involvement opportunities
Training, development, and ongoing support
Pension scheme
Eye care support
Discounts and additional perks
INDCP