Customer Service Administrator
The rewards
* £26,000–£26,500 plus 10% bonus
* Generous holiday allowance
* Pension scheme
* Training and development opportunities
* Career progression pathways
* Supportive and collaborative team culture
* Employee wellbeing initiatives
* Recognition and reward programmes
The role of Customer Service Administrator:
* Deliver outstanding customer service across telephone, email, and written correspondence channels
* Resolve customer queries efficiently, aiming for first-contact resolution wherever possible
* Maintain accurate customer records and update internal systems in line with company procedures and compliance standards
* Monitor and manage allocated workloads to ensure all tasks are completed within agreed service levels and deadlines
* Investigate account or billing discrepancies and take corrective action to ensure accurate outcomes for customers
* Liaise with internal teams, contractors, and stakeholders to coordinate service delivery and issue resolution
* Assess and resolve complex customer cases using sound judgement and problem-solving skills
* Prioritise urgent or sensitive customer matters appropriately and escape where required
* Ensure all work is completed in line with operational procedures, regulatory requirements, and data protection standards
* Identify opportunities to enhance customer experience and promote additional products or services where appropriate
* Support continuous improvement by contributing ideas that improve service quality and operational efficiency
* Build positive relationships with colleagues and customers to support a collaborative and high-performing culture
The ideal Customer Service Administrator:
* Proactive and customer-focused approach
* Strong problem-solving skills and ability to thrive in a busy environment
* Excellent attention to detail and commitment to accuracy
* Strong written and verbal communication skills
* Ability to take ownership of tasks and meet deadlines
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