Job Description Summary
As the GE Healthcare Multi‑Vendor Ultrasound Field Engineer, you will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. You will also develop and maintain strong interpersonal relationships with customer representatives and service all North of England and Wales sites.
Responsibilities
* Advanced, total system‑level troubleshooting, installation, maintenance, and service repair on OEM non‑GE designated equipment, including Philips, Siemens, Canon, and Samsung.
* Daily interface with doctors and technicians on equipment status issues, ensuring primary customer satisfaction and maintaining communications for resolution.
* Maintain customer service logs and internal service records promptly.
* Maintain tools and test equipment and ensure they are calibrated.
* Identify sales opportunities and communicate to account team to support business growth in the geographic area.
* Collaborate with local team to provide efficient, cost‑effective service delivery to all accounts.
* Control Warranty and Planned Maintenance Service (PMS) contract costs; complete all administration tasks on time, including Field Modification Instructions (FMIs) and PMS inspection documentation.
* Teach and assist other Field Engineers on advanced and complex troubleshooting; play a leading role on complex and multifunctional system fixes.
* Play a leading role in complex and multifunctional room installations.
* Maintain effective quality systems and programs compliant with ISO 9001 as per the GE Service Quality Policy.
Qualifications
* National Diploma, B‑Tech, or equivalent.
* Technical analytical skills.
* Solid field service experience in OEM‑trained ultrasound systems.
* Comprehensive knowledge of a specific modality or multiple modalities.
* Proficiency in English.
* Ability to work independently with minimum direction.
* High work standards, quality, initiative, and motivation.
* Excellent communication, listening, and interpersonal skills.
* Strong customer orientation; able to deal tactfully and influence rather than direct.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Total Rewards
Our total rewards are designed to unlock your ambition by providing the boost and flexibility you need to turn your ideas into world‑changing realities. Salary and benefits reflect our global strength and scale, offering career opportunities in a culture that fosters care, collaboration, and support.
Additional Information
Relocation Assistance Provided: No
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