Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
An exciting opportunity has arisen within the Imaging Directorate for enthusiastic and efficient individuals to join the team as an Imaging Receptionist.
This post offers an excellent opportunity for individuals wishing to gain exposure to a wide range of administration tasks along with customer service skills.
You will support the Imaging services- comprising of X-Ray, CT, MRI, Nuclear Medicine and Ultrasound.
This role is team based and also involves working independently.
We are looking for individuals who have excellent communication skills, hardworking, flexible and have experience of working within a team.
Main duties of the job
This is a fast paced environment where multi-tasking and attention to detail are essential. Telephone / ICT skills are essential. You will be required to work on a rota which includes a variety of shifts including weekdays and weekends and cross site working including but not limited to County Hospital and the CDC. Flexibility, reliability and commitment is essential.
To provide a professional and welcoming front-of-house service for patients attending the Imaging Department, ensuring efficient administrative support and smooth departmental operations.
* Welcome patients into the Imaging Department and assist them using the Imaging Computerised System. Patients may attend for X-Ray, CT, MRI, or Ultrasound.
* Manage a high volume of emails and phone calls, providing timely and accurate responses.
* Perform a variety of administrative tasks using a PC, including data entry and general office duties.
* Utilise Microsoft Office applications as required for day-to-day administrative tasks.
* Maintain a clean, organised, and professional Reception area at all times.
* Liaise effectively with Modality Team Leaders and staff across the Imaging Department to support workflow and patient care.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across three sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford and the Clinical Diagnostic Centre in Hanley. we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
16 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A
Job locations
UHNM, Royal Stoke Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Essential
Essential
* Working Knowledge of Microsoft Office
* Good standard of Education - English and Maths
* Reception Experience
* Knowledge of Data Protection & Confidentiality
* Excellent Communication Skills
* Demonstrated ability to work effectively and flexibly within a team
Desirable
* Demonstrated ability to provide excellent Customer service
* Proven ability to resolve high volume patient queries efficiently via phone, email, and face-to-face interactions
* Possess an awareness of the different medical imaging modalities
* Demonstrate strong attention to detail even when working under pressure
* Experience of handling complaints
* Accurate Data inputting
Experience
Essential
* Handling confidential information
* Experience of working in a fast paced demanding administration environment
* Experience of handling large volume of telephone calls
Desirable
* Knowledge of Imaging Services
Person Specification
Essential
Essential
* Working Knowledge of Microsoft Office
* Good standard of Education - English and Maths
* Reception Experience
* Knowledge of Data Protection & Confidentiality
* Excellent Communication Skills
* Demonstrated ability to work effectively and flexibly within a team
Desirable
* Demonstrated ability to provide excellent Customer service
* Proven ability to resolve high volume patient queries efficiently via phone, email, and face-to-face interactions
* Possess an awareness of the different medical imaging modalities
* Demonstrate strong attention to detail even when working under pressure
* Experience of handling complaints
* Accurate Data inputting
Experience
Essential
* Handling confidential information
* Experience of working in a fast paced demanding administration environment
* Experience of handling large volume of telephone calls
Desirable
* Knowledge of Imaging Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
UHNM, Royal Stoke Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Employer's website
(Opens in a new tab)
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Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
UHNM, Royal Stoke Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Employer's website
(Opens in a new tab)
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