Your new role
A leading construction and infrastructure organisation is seeking an experienced Service Manager – Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi‑vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies.
The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value‑driven service delivery.
Key Responsibilities
* Managing user access, shared drive permissions, and data security
* Overseeing lifecycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions)
* Managing servers, networks, storage, databases, and Active Directory
* Overseeing on‑prem, private cloud, and public cloud hosting environments
* Working with Cyber Security teams to meet tooling, control, and compliance requirements
* Managing site infrastructure setup, changes, ramp‑downs, decommissioning, and archiving
* Ensuring service integration and governance in a multi‑vendor ecosystem
* Driving continual improvement and business‑aligned service outcomes
What you'll need to succeed
Essential Experience
* Proven experience delivering IT infrastructure services (servers, storage, networks, hosting, AD, data centres)
* Experience managing IT services in a multi‑vendor, outsourced environment
* Strong experience supporting Microsoft O365
* Excellent stakeholder management and relationship‑building skills
* Practical experience with ITIL and SIAM methodologies
* Solid understanding of incident, problem, and change management
* Experience managing budgets and cost allocation
* Business‑focused, service‑driven mindset
* Familiarity with back‑office business processes and supporting systems
* Excellent written and verbal communication skills
* Ability to produce high‑quality documentation and reporting
* Self‑motivated, results‑oriented, and able to work both independently and collaboratively
Desirable
* Experience leading teams in a matrix environment
Knowledge & Skills
* Expert knowledge of IT service management (ITIL, SIAM)
* Competent in incident, problem, and change management
* Strong stakeholder engagement and communication skills (accomplished)
* Competent in service portfolio and catalogue management
* Competent in budget and financial management
* Accomplished vendor management capability
* Competent process improvement and governance skills
* Practiced business analysis and requirements‑gathering ability
* Accomplished technical understanding of infrastructure and hosting services
If you are interested in this role, please submit your up‑to‑date CV for consideration.
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