Helpdesk Manager – Permanent Position
Location: Office-Based in Oxfordshire | Salary: £42,000 per annum
Industry: Maintenance Services
Full-Time | Monday - Friday
Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? We’re recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis.
About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams.
Key Responsibilities:
- Lead and manage a team of helpdesk coordinators
- Ensure all maintenance requests are logged, scheduled, and completed in line with SLAs
- Monitor and improve helpdesk performance and processes
- Liaise with clients and engineers to resolve queries and issues promptly
- Provide regular reporting on helpdesk activity and KPIs
- Support the wider operations team with administrative and coordination tasks
What We’re Looking For:
- Proven experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance)
- Strong leadership and communication skills
- Excellent organisational and problem-solving abilities
- Proficiency in helpdesk or CAFM software
- A calm and professional approach under pressure
What’s on Offer:
- Competitive salary of £42,000 per annum
- Office-based role within a friendly and supportive team
- Career progression opportunities within a stable and growing company
- Immediate start available for the right candidate
Ready to take the next step in your career?
Apply today with your CV or get in touch with our recruitment team to learn more. We look forward to hearing from you!
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