Position
Permanent experienced Operations Manager to join the Edinburgh Schools Account. The role manages a portfolio of six school sites, including one high school, four primary schools, and one special education facility. Responsibilities include strong operational oversight, relationship management, and coordination of hard and soft FM services across multiple locations while ensuring service delivery and compliance.
Preferred experience: IOSH and PFI contracts. The candidate will lead a proficient team comprising Engineers, Facilities Team Leaders, Cleaning Supervisors, and Caretakers.
Work arrangements: 37.5 hours per week Monday to Friday, primarily site‑focused with flexibility for hybrid working where needed. Approximately 90% of time on site with around 11 direct reports.
What you will do
* Manage operational performance in accordance with service level agreement.
* Managing relationships with customers to achieve high levels of satisfaction.
* Be the point of escalation for all customer issues.
* Attend monthly meetings with school business managers and clients.
* Responsible for the delivery of revenue targets through effective budget management.
* Manage service delivery to ensure all KPIs are met.
* Manage supply chain to ensure works are carried out on time and in budget.
* Direct line management for a team of caretakers and cleaning staff.
* Accountability for H&S culture via delivery of toolbox talks, safety bulletins, etc.
* Carry out monthly compliance audits in both hard FM and cleaning.
What you will bring
* Operations Management experience and KPI delivery is essential.
* Experience and knowledge of the management and provision of hard & soft FM services for a multi‑site operation.
* Experience in the development and implementation of service delivery plans, policies, procedures/processes, and systems enhancement for (hard & soft) FM services.
* Knowledge of legal/regulatory requirements relating to premises health and safety support services, including fire risk assessments, legionella, asbestos, control of contractors, CDM and workplace assessments.
* Excellent planning and organisational skills.
* Ability to develop and maintain productive working relationships with all stakeholders.
* Must be proficient in creating and executing policies, as well as establishing and managing operational systems and procedures.
* Ability to constructively challenge proposed operational and workplace needs to ensure efficient and effective use of resources.
* Capability to effectively handle task priorities within a dynamically evolving setting.
* Must have excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft Office.
Benefits
* Remuneration – Competitive annual salary with potential for yearly reviews.
* Career Growth – Opportunities for advancement.
* Training Opportunities – Fully funded leadership programmes and other training.
* Holidays – At least 24 days plus bank holidays, with option to buy more.
* Pension – Generous scheme with extra contributions from Amey.
* Flexible benefits – Customisable options such as insurance, Cycle2Work scheme and discounted gym membership.
* Exclusive Discounts – Online portal with discounts from retailers and services.
* Give Back to Community – Two social impact days each year for volunteering and fundraising.
* Family‑friendly policies – Support for new parents or carers of dependants.
* Membership of affinity networks – Connect, support and inspire diverse communities.
* Company Car – Available.
EEO and Disability
We welcome applications from a diverse range of candidates. As a disability‑confident leader, we guarantee applicants with a disability an interview if they meet the minimum requirements. All staff are required to undergo an enhanced PVG check before commencing employment.
Application
Apply today. We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.
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