At Places Leisure, we hire people, not just numbers. Whileexperience matters,we'remost interested in individuals who live our People Promises: those who do the right thing, are enthusiastic and eager to grow, believe in community spirit, show respect, and enjoy their work. As part of one of the UK's leading social enterprises,we'rededicated to creating active, healthy, and inclusive communities for both our customers and colleagues. We value kindness, honesty, and teamwork, and we strive to make Places Leisure a supportive and enjoyable place to work for everyone
Join a community that cares about you!
We're looking for a data-driven, customer focussed person to help us truly understand what our customers are telling us via our data platforms and why. You'll lead the development and delivery of the Voice of Customer' programme across Places Leisure, using NPS, CES and CSAT to shape decisions, influence strategy and drive meaningful improvements to customer experience.
The role is accountable for the end-to-end management, analysis and communication of customer insight, ensuring feedback is methodologically sound, consistently applied, and translated into clear, actionable recommendations. It is also critical in helping the organisation become more data-led and insight-driven, ensuring customer feedback is not only heard but actively shapes priorities, conversations and actions.
If you love turning complex data into clear, actionable stories that inspire action, this is your chance to make a real impact.
Translate data into compelling, actionable recommendations
Help build a more data-led, insight-driven culture
Strong experience in customer insight, analytics or customer experience
Excellent data interpretation and storytelling skills
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Competitive salary, with a salary review yearly
Pension with matched contributions up to 7%
Excellent holiday package 35 days annual leave with the option to buy or sell leave
A bonus scheme for all colleagues at 2%
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more.
As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. xkybehq Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities