Who You Are You are a dedicated and professional Customer Service Advisor who acts as the first point of contact for the London Borough of Bexley's Council. You have excellent experience in a contact centre environment, dealing with a broad range of customer inquiries in a professional and customer-focused manner. Your role is to provide the local community with advice and information on the Council’s services, manage customer requests, and ensure customer satisfaction through effective communication and problem-solving skills. What the Job Involves Your primary responsibilities include handling inquiries from service users via various channels such as telephone, email, or face-to-face interactions. You will aim to resolve customer inquiries at the first point of contact and advocate on behalf of customers to resolve complex issues. You will maintain and update records on the CRM system, process contacts, and follow up on customer queries by providing accurate data. Additionally, you will be involved in administrative tasks such as processing payments and managing written communications, ensuring information is dispensed correctly and efficiently. You will also assist with the implementation of new services and improvements in the Contact Centre. Skills Excellent customer service and communication skills Proficient in using CRM systems and ICT applications Strong organizational and prioritization skills Ability to work effectively within a team and collaborate with colleagues Capability to handle difficult situations with diplomacy Adept at adapting communication style to suit diverse customer needs Total ownership of work and commitment to fulfilling tasks Keen problem-solving ability and willingness to embrace new methods