Job Description
* Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
* Engage with guests to offer exceptional experiences across all aspects of dining.
* Assisting guests regarding menu choices in an informative and enthusiastic way
* Taking reservations with all required details
* Boosting our revenue through upselling and other creative initiatives
* Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* 1-2 years of serving or hosting experience in a luxury hospitality environment
* Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it
* Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
* Quick thinking, resourceful and able to solve problems’ at the moment
* Ability to remain calm and courteous at all times
* Ability to work well under pressure in a fast-paced and changing environment
* Able to work collaboratively as part of a team
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people